Hotel General Manager

3 days ago

Ambarnath, Maharashtra, India approach Full time ₹ 4,80,000 - ₹ 60,00,000 per year

1. Operational Leadership

  • Oversee daily hotel operations to ensure superior guest experience.
  • Manage all departments including Front Office, Housekeeping, F&B, Banquets, Kitchen, Maintenance, and Security.
  • Implement SOPs and ensure compliance with brand and service standards.
  • Conduct regular inspections to ensure cleanliness, maintenance, and service excellence.

2. Financial Management

  • Develop and manage the hotel budget, P&L, and financial performance.
  • Monitor revenue, expenses, occupancy, and ADR to achieve business targets.
  • Lead cost-control initiatives and maximize profitability through operational efficiency.
  • Collaborate with accounting for monthly financial reviews and reporting.

3. Guest Experience & Service Quality

  • Ensure exceptional service delivery and quick resolution of guest complaints.
  • Maintain high guest satisfaction scores and online reputation management.
  • Encourage a guest-centric culture across all departments.

4. Team Management & HR Responsibilities

  • Recruit, train, and supervise department heads and key staff.
  • Conduct performance reviews, coaching, and team development programs.
  • Foster a positive work environment that promotes teamwork and high morale.
  • Ensure compliance with HR policies, labour laws, and employee welfare standards.

5. Sales & Marketing Support

  • Coordinate with the Sales & Marketing team to drive occupancy and revenue.
  • Support local marketing initiatives, partnerships, and promotional activities.
  • Build and maintain relationships with corporate clients, travel agents, and vendors.

6. Compliance, Safety & Risk Management

  • Ensure adherence to all statutory, legal, and brand compliance requirements.
  • Oversee safety protocols, fire drills, hygiene standards, and security procedures.
  • Ensure proper documentation, licensing, and audit readiness.

7. Strategic Planning

  • Develop long-term strategies for improving guest satisfaction, operational efficiency, and revenue growth.
  • Analyze market trends and make recommendations for pricing, service offerings, and upgrades.
  • Lead innovation and initiatives to enhance the hotel's overall performance.

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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