IT Support Senior Engineer

5 days ago

Guindy Chennai Tamil Nadu, India Prodapt Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Overview:

  • Perform customer support to clients via telephone, chat, email support or self-service tickets.
  • Provide Level 1 triage and resolutions such as password resets and Active Directory account unlock for reported incidents and requests.
  • Provide support on RSA & Multi Factor Authentication based issues
  • Perform customer callbacks as required.
  • Providing Apple, Windows, and Chromebook device support over the phone.
  • Providing Application support on both IOS & Android Devices
  • Assisting with troubleshooting issues using remote management software And Citrix Virtual Desktop Instances.
  • Using specific tools to diagnose issues, and make recommendations for resolution

Responsibilities:

  • Adaptability & Commitment to Business Excellence: Ability to learn new technology quickly and ability to work in a team environment.
  • Good understanding of the application/system, basic understanding of project artifacts.
  • Implementation and Deployment: execution as per relevant artifacts and performing corrective maintenance.
  • Software Processes: Understanding the workflow model followed in the project and ability to map the work scope against the same.
  • Domain Knowledge: Basic understanding of networking technology is a must.
  • Customer Relationship Management: communication with clients or customers throughout all stages of a project.

Requirements:

  • Bachelor's degree in any field is mandatory.
  • MSc/BE/Masters in IT/Computer Science is desired
  • Work experience of 0-5 years
  • Adaptability and experience working in multi-channel delivery projects
  • Intermediate level of proficiency in O365, Azuure

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