Restaurant Manager

Job Description

Position:

Outlet Manager

Business Unit:

To Be Announced

Department:

Admin & General

Reports to:

Head of Operations

(This job description sets out the current duties of the job role that may vary from time to

time without changing the general character of the job role or the level of responsibility

entailed.)

Job Summary

Position is responsible for all the food and beverage operations, which includes all restaurant,

banqueting, ODCs, culinary, beverage, online delivery, takeaways, in-house delivery and

outdoor operations. Overseeing Guest as well as Associate satisfaction levels. Maintaining

standards and meeting or exceeding financial goals. Demonstrating knowledge and

proficiency for Food Safety and Hygiene Standards set forth by the Government Regulations

and as per Anna Idli Brand Standards. Develops and implements business plan for outlet.

Core Work Activity

Developing and Maintaining Budgets

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Develops and manages all financial, AOS and GSS plans and actions for the outlet.

Maintains a positive cost management index for kitchen and outlet operations.

Utilizes budgets to understand financial objectives.

Leading the Team

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Oversees work of the supervisors, outlet core team and support staff.

Manages the outlet including catering sales.

Supervises and manages associates. Manages all day-to-day operations. Understands

associate positions well enough to perform duties in associates' absence.

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Utilizes interpersonal and communication skills to lead, influence, and encourage others;

advocates sound financial/business decision making; demonstrates honesty/integrity;

leads by example.

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Oversees all culinary, restaurant, beverage and catering operations.

Creates and nurtures a property environment that emphasizes motivation, empowerment,

teamwork, continuous improvement and a passion for providing service.

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Provides excellent service to all associates.

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Responds quickly and proactively to associate's concerns.

Provides a learning atmosphere with a focus on continuous improvement.

Provides proactive coaching and counseling to team members.

Encourages and builds mutual trust, respect, and cooperation among team members.

Ensures and maintains the productivity level of associates.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Provides the leadership, vision and direction to bring together and prioritize the

departmental goals in a way that will be efficient, effective and beneficial.

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Sets clear expectations with the associates and team leaders and ensures that

appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

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Provides excellent customer service.

Responds quickly and proactively to guest's concerns.

Understands the brand's service culture.

Ensures that all associates, team leaders and supervisors understand the brand's service

culture.

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Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint/problem until it is resolved or it has been

addressed by the appropriate Supervisor or Team member.

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Ensures all catering functions are up to standard and exceed guest's expectations.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs,

providing guidance, feedback, and individual coaching when needed.

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Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, ensuring the quality, standards and meeting the

expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

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Source, helps management for new recruitment. Conducts interviews and trade tests.

Does evaluation and consensus for new recruitment.

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Provides guidance and direction to subordinates, including setting performance standards

and monitoring performance.

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Conducts performance reviews in a timely manner.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps

others to improve their knowledge or skills.

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Identifies the educational needs of others, develops formal educational or training

programs or classes, and teaches or instructs others.

Develops an action plan to attack need areas and expand on strengths based on

AOS/GSS results.

Additional Responsibilities

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Complies with all corporate accounting procedures.

Provides information to supervisors, co-workers, and subordinates by telephone, in written

form, e-mail, or in person.

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Analyzes information and evaluates results to choose the best solution and solve

problems.

Ensures effective departmental communication and information systems through logs,

department meetings and property meetings.

Participates in key decision making with core team.

Candidate Profile

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Education and Experience

High school diploma or Graduate; 4 years experience in the food and beverage, culinary,

or related professional area.

OR

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3-year degree from an accredited university in Food Service Management, Hotel and

Restaurant Management, Hospitality, Business Administration, or related major; 2 years

experience in the food and beverage, culinary, or related professional area.

Management Competencies

Leadership

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Professional Demeanor - Exhibiting behavioral styles that convey confidence and

command respect from others; making a good first impression and representing Anna Idli

Brand in alignment with its values.

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Problem Solving and Decision Making - Identifying and understanding issues, problems,

and opportunities; obtaining and comparing information from different sources to draw

conclusions, develop and evaluate alternatives and solutions, solve problems, and choose

a course of action.

Adaptability - Maintaining performance level under pressure or when experiencing

changes or challenges in the workplace.

Managing Execution

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Driving for Results - Setting high standards of performance for self and/or others; assuming

responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or

others toward the accomplishment goals; proactively taking action and going beyond what is

required

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Building and Contributing to Teams - Leading and participating as a member of a team to

move toward the completion of common goals while fostering cohesion and collaboration

among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and

confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an

understanding of customer needs and actions consistent with Anna Idli Customer Delight

Program.

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or

cultural perspectives; leveraging personal differences to achieve objectives; and promoting

a work environment where all associates are given the opportunity to contribute to their full

potential.

Generating Talent and Organizational Capability

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Talent Management - Providing guidance and feedback to help individuals develop and

strengthen skills and abilities needed to accomplish work objectives.

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Learning and Applying Personal Expertise.

Technical Acumen - Understanding and utilizing professional skills and knowledge in a

specific functional area to conduct and manage everyday business operations and generate

innovative solutions to approach function-specific work challenges

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Finance/Accounting Knowledge and understanding of financial knowledge, controls,

inventory, costs, expenses, and all cash handling procedures and policies.

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Basic Competencies - Fundamental competencies required for accomplishing basic work

activities.

Basic Computer Skills - Using basic computer hardware and software (e.g., personal

computers, word processing software, MS Office, Internet browsers, etc.).

Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly,

and in a way that allows one to solve work-related issues.

Oral Comprehension - The ability to listen to and understand information and ideas

presented through spoken words and sentences.

Reading Comprehension - Understanding written sentences and paragraphs in work related

documents.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Name:

Date:

Signature