IT Executive

1 week ago

Coimbatore, Tamil Nadu, India SARA INFOTECH Full time ₹ 1,80,000 - ₹ 2,20,000 per year

We are seeking an experienced and enthusiastic International Voice Process Executive to handle inbound and outbound calls for our global clients. The candidate should possess excellent communication skills and a strong customer service mindset.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers.
  • Provide accurate information and resolve customer queries efficiently.
  • Maintain customer satisfaction through professional communication and quick resolution.
  • Document call details and update CRM systems accurately.
  • Adhere to process guidelines, quality standards, and call handling protocols.
  • Collaborate with team members and report any escalations or recurring issues.
  • Meet daily/weekly call and performance targets.

Skills Required:

  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving abilities.
  • Good interpersonal and customer handling skills.
  • Basic computer knowledge and experience in CRM or ticketing tools.
  • Willingness to work in night shifts or rotational shifts.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹18,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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