Site Reliability Engineer

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

KnowBe4's Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.

The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.

Some of the technologies we use:

• Programming Languages - Python, Ruby, Rust
• Infrastructure as Code - Terraform, AWS CDK
• Source Code Management and CI/CD - GitLab, Snyk
• Observability - DataDog, Airbrake
• Containerized Workloads - Docker
• Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.

Responsibilities:

• Work with other Site Reliability Engineers to build highly scalable and resilient applications and infrastructure in AWS
• Maintain and improve extensible infrastructure-as-code using Terraform
• Learn, maintain, and improve our existing deployment strategies
• Deliver effective observability, monitoring, and alerting patterns for KnowBe4's applications and infrastructure 
• Assist in identifying and resolving production incidents
• Correct deficiencies in our current applications and infrastructure
• Implement solutions to complex technical problems

Requirements:

• BS/MS/Ph.D. or equivalent plus 2 years experience
• Comfortable maintaining existing scripts in one or more programming languages (e.g. Python, Ruby, Javascript).
• Experience maintaining infrastructure in AWS
• Experience maintaining workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred
• Effective communication skills
• Ability to easily adapt while working on competing projects
• Demonstrated ability to learn new technologies quickly

Preferred Experience:

• BS/MS/Ph.D. or equivalent plus 2 years experience
• Training in secure coding practices (preferred)
• Comfortable maintaining existing scripts in one or more programming languages (e.g. Python, Ruby, Javascript).
• Experience maintaining infrastructure in AWS
• Experience maintaining workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred
• Effective communication skills
• Ability to easily adapt while working on competing projects
• Demonstrated ability to learn new technologies quickly

Bonus points:

• Confident writing in Python
• AWS Cloud Certification(s) - Associate Level
• Experience working for a public company
• Open-source contributions or technical blog experience

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit 

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.

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