Document verification executive for fresher
22 hours ago
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment
Job Types: Full-time, Fresher
Pay: ₹11, ₹17,584.32 per month
Benefits:
- Health insurance
Work Location: In person
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