Senior Manager

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Sr. Manager, Alignment (Market Relationship Management)

Job Description:

The Sr. Manager, Alignment (Market Relationship Management) serves as the primary relationship manager between the Global PEX team and designated market people leads. This role ensures the consistent delivery of high-quality services by overseeing market execution, managing escalations, and deploying global People solutions into markets. The manager partners closely with market stakeholders to identify service opportunities, strengthen collaboration, and maintain alignment between global standards and local needs.

Responsibilities:

Market Relationship & Oversight:

• Act as the primary liaison between the Global PEX team and assigned market People leads.
• Build strong relationships with market leaders to foster trust, collaboration, and two-way communication.
• Oversee market-level delivery of global people solutions to ensure adherence to service-level expectations, quality, and timeliness.
• Partner with markets to understand unique needs, challenges, and requirements, balancing global standards with local execution.

Escalation Management:

• Serve as the point of contact for escalations from markets regarding service delivery issues.
• Coordinate resolution across global PEX functions.
• Identify root causes of recurring issues and collaborate with stakeholders to implement sustainable improvements.

Global Solution Deployment:

• Partner with PEX process leads and program owners to deploy global solutions, tools, and processes into assigned markets.
• Support change management activities to ensure smooth adoption of new systems, policies, or practices.
• Gather feedback from markets on global solutions to inform future enhancements and continuous improvement.

Service Excellence, Simplification & Continuous Improvement:

• Monitor performance metrics and market feedback to proactively identify gaps and improvement opportunities.
• Identify opportunities to streamline and simplify processes across markets, including opportunities to transition work into the global team where efficiencies can be gained.
• Share insights from markets to inform global service strategies, priorities, and investments.
• Contribute to knowledge sharing and best practices across the Global Service Experience team.

Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• Experience in HR operations, shared services, or business partner/relationship management roles.
• Strong background in managing service delivery and escalations in a complex, global environment.
• Proven experience deploying global initiatives across diverse markets with cultural awareness and sensitivity.
• Ability to influence and partner with stakeholders across different geographies and organizational levels.

Skills:

• Strong relationship management and stakeholder engagement skills.
• Problem-solving and issue-resolution expertise, with the ability to manage ambiguity.
• Excellent communication skills, including the ability to distill complex topics for diverse audiences.
• Global mindset with cultural awareness and adaptability.
• Results-oriented, with a continuous improvement mindset.
• Ability to balance strategic priorities with hands-on execution.