Regional Head

I. General Information

Role: Regional Manager Designation: Sr. Manager

Department/Function: Agency Career Level: 6

Direct Reporting: Zonal Manager Indirect Reporting: of Direct Reportees: of indirect Reportees:

Highest Education: Graduate/ post-graduate

Experience: 10-12 years of experience in the Life

Insurance Industry of which 10+ years should have

managed Agency in Life Insurance industry

II. Job Objective

The Regional Head - Agency Channel is responsible for managing the agency channel's sales and operational

performance within a specific region, reporting to the Zonal Head. This role focuses on achieving regional revenue and

cost budgets, developing sales forecasts, supervising branch operations, and expanding the distribution network in a

cost-effective manner. The Regional Head supports the Zonal Head by driving agent recruitment, productivity, and

customer satisfaction while ensuring alignment with zonal strategies and company policies.

III. Key Responsibility Areas

# Key Result Areas Activities

1

Budget and Sales

Achievement

• Achieve the region's budget in terms of revenue (premiums) and cost

control, as set by the Zonal Head.

• Develop sales forecasts, budgets, and manpower plans for the region,

aligning with zonal targets.

• Monitor sales volume, revenue, and costs against forecasts, rerouting

resources to address underperformance.

2

Branch Supervision

• Supervise branch operations, ensuring implementation of sales tools and

procedures from lead generation to closure.

• Optimize branch productivity by streamlining processes and supporting

branch managers.

• Maintain branch budgets and ensure cost-effective operations.

3

Agency Network

Development

• Increase the agency network cost-effectively by recruiting new agents and

Sales managers under the guidance of the Zonal Head.

• Ensure early licensing of business partners to enhance earnings and

productivity.

• Support the Zonal Head in executing growth strategies for deeper market

penetration.

4

Agent Support and

Development

• Assist new managers in recruitment and accelerate their business success

through hands-on guidance.

• Conduct training sessions with branch managers and agents to drive

performance, in collaboration with the Zonal Head.Confidential

• Handle HNI clients and agents directly to secure high-value business.

5

Customer Satisfaction

and Service

• Develop and ensure customer satisfaction by maintaining excellent service

quality at the regional level.

• Interact with external and internal stakeholders to maximize client

retention and service revenue.

• Address customer escalations and report unresolved issues to the Zonal

Head.

6

Operational and

Strategic Execution

• Implement new processes and strategies for agency development as

directed by the Zonal Head.

• Plan and execute business development strategies to increase written

premium YoY.

• Provide regional input to the Zonal Head for HO discussions on payouts,

marketing, and employee benefits.

7

Operational Support

• Supervise unit-level operations, ensuring compliance with company

policies and regulatory standards (e.g., EKYC, anti-miss selling).

• Monitor unit budgets and costs, aligning with the Zonal Head's cost control

objectives.

• Provide performance data and insights to the Zonal Head for regional

reporting and planning

8

Compliance Adherence
• Monitor agent's/IMs/UMs activities for compliance with regulatory

standards (e.g., IRDAI guidelines) and company policies, reporting issues

to the Unit Manager.

•

9

Attrition Management

• Develop strategies to reduce IMs & UMs attrition by fostering engagement

and addressing concerns promptly.

• Conduct regular check-ins with UMs & IMs and agents to maintain morale

and identify early signs of disengagement.

• Report attrition trends and mitigation plans to the Zonal Head for region-

wide action.

IV. Key Performance Indicators

• Revenue Achievement: Achieve 100% of regional revenue budget annually.

• Cost Control: Maintain regional costs within 5% of budgeted targets.

• Sales Forecast Accuracy: Ensure forecasts are within 5% of actual performance.

• Agency Expansion: Grow the regional agency network by 10% (e.g., new agents) annually.

• Agent Productivity: Increase per agent premium by 8% through supervision and support.

• Licensing Speed: Ensure 90% of new business partners are licensed within 30 days.

• Customer Retention: Achieve a 90% client retention rate in the region.

• Branch Performance: Improve branch productivity by 10% YoY.

• Training Participation: Ensure 85% of agents attend regional training sessions.Confidential

V. Skills Required

VI. Management & Leadership of Regulatory, Compliance & Operational Risk

VII. Observation of Internal Controls

Maintain and observe the Company's internal control standards, implement and observe the Company's Compliance

Policy, including the timely implementation of recommendations made by internal/external auditors and external

regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and

optimizing relations with regulators

• Sales Management: Ability to drive revenue and manage budgets effectively.

• Supervisory Skills: Proficiency in overseeing branch operations and agent teams.

• Recruitment Acumen: Skill in identifying and onboarding talent cost-effectively.

• Customer Focus: Strong ability to ensure service quality and client retention.

• Analytical Skills: Capability to monitor performance against forecasts and adapt strategies.

• Communication: Effective skills for training, stakeholder interaction, and reporting.

• Insurance Knowledge: Understanding of life insurance products, processes and compliance requirements.

• Problem-Solving: Skill in managing attrition and operational challenges

Report any operational risk or operational risk loss to the line manager and the Risk & Control team immediately if the

jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in

accordance with Company's Risk policyRole & responsibilities

Preferred candidate profile

Alisha Khan