Non Voice/Blended/ Semi Voice/ Chat Process/Noida/Gurugram/WFO

1 week ago

Gurugram Noida, India Eteam Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Title: Chat Support Executive Customer Service (M&R AEP Process)

Company: Optum

Location: Hyderabad, Noida, Gurugram

Experience Required: 6 Months to 3 Years

Employment Type: Contractual (6 Months)

Mode: 100% Work From Office

Shift: 24x7 Rotational | Rotational Week Offs | No Public Holidays

Job Description:

We are hiring Chat Support Executives for a 6-month AEP project under the M&R process. This role involves assisting customers through digital chat support and ensuring a seamless customer experience.

Key Responsibilities:

  • Handle customer queries via chat during the Annual Enrollment Period (AEP)
  • Deliver prompt and clear communication
  • Understand and assist with health plan-related queries
  • Maintain a high standard of written communication

Must-Have Skills:

  • Excellent written English communication
  • Typing speed of at least 35 WPM
  • Comfort with technology, CRM/helpdesk systems
  • Ability to multitask and adapt to changing priorities
  • Strong judgment & problem-solving skills

Nice-to-Have:

  • Knowledge of Healthcare/Insurance domain (e.g., Claims, Benefits, Pharmacy)
  • Experience in US healthcare process

Interview Rounds:

  1. HR Screening
  2. Typing Test (35 WPM)
  3. Communication Assessment (Mock Chat Score 2.2)
  4. Final Round (Domain + Expectation setting)

Other Details:

  • Job Type: Contract (6 Months)
  • Training: Written Communication, Typing Speed, US Culture
  • Interview Mode: Face-to-Face only
  • No public holidays or weekend offs

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