Education Counselor

17 hours ago

Jagatpura Jaipur Rajasthan, India wox learning pvt ltd Full time ₹ 35,000 per year

Job Description

Education Counselor

Location: Sitapura, Jaipur

Job Summary

The Education Counselor will be responsible for guiding prospective students and parents about available programs, managing admissions inquiries, and supporting the conversion process for MBA/PGDM admissions. The role requires excellent communication skills, counseling abilities, and a strong customer-service mindset.

Key Responsibilities Student Counseling & Guidance

  • Counsel prospective students and parents regarding MBA/PGDM programs, career opportunities, and admission procedures.
  • Conduct telephonic, online, and face-to-face counseling sessions.
  • Understand student needs, interests, and academic goals, and provide accurate program information.
  • Assist students in the application and documentation process.

Admissions & Conversion

  • Follow up on leads generated through various channels (digital campaigns, walk-ins, outreach, referrals).
  • Maintain lead records, counseling logs, and follow-up data in CRM/MIS.
  • Achieve daily, weekly, and monthly inquiry conversion targets.
  • Coordinate with the admissions team to ensure smooth enrollment.

Communication & Outreach

  • Handle incoming calls, WhatsApp inquiries, and email queries.
  • Participate in education fairs, seminars, campus visits, and counseling workshops.
  • Support marketing campaigns by providing student insights and feedback.
  • Build relationships with parents, students, and external stakeholders.

Administrative & Reporting Tasks

  • Maintain accurate student data, application forms, and documentation.
  • Prepare daily and weekly reports on inquiry status, walk-ins, and conversions.
  • Coordinate with the academic and administrative team for timely updates.

Required Skills

  • Excellent communication skills (English & Hindi).
  • Strong interpersonal and counseling skills.
  • Ability to understand student psychology and career aspirations.
  • Target-oriented approach with strong follow-up skills.
  • Good command of MS Office (Word, Excel) and CRM tools.
  • Ability to multitask and manage high inquiry volumes.

Qualifications

  • Bachelor's degree required; MBA/PGDM preferred.
  • 1–4 years of experience in student counseling, admissions, or customer service.
  • Experience in higher education institutions is an added advantage.

Key Competencies

  • Student-centric mindset
  • Professional and pleasant personality
  • Problem-solving attitude
  • Patience and active listening skills
  • Team collaboration

Work Location

Sitapura, Jaipur (Full-time, On-campus)

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Work Location: In person

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