Manager - Knowledge Team: Development Sector

9 hours ago

Mumbai, Maharashtra, India CrossOver Talent Full time ₹ 18,00,000 - ₹ 25,00,000 per year
Primary Responsibilities:
  • Develop and implement a knowledge management strategy that captures program learning, standardises knowledge assets, and improves reuse across projects.
  • Design and maintain searchable knowledge repositories, taxonomies, and metadata standards to ensure consistent discovery and curation of content.
  • Lead a small knowledge team: set priorities, assign content ownership, review outputs, and coach team members on KM best practices.
  • Partner with program managers, MEL, and communication teams to capture lessons learned, convert evidence into practical guidance, and publish concise knowledge products.
  • Establish governance, content lifecycle processes, and quality checks to keep knowledge up-to-date and relevant for field use.
  • Define and track KM metrics, run regular analytics and user feedback loops, and iterate to drive higher adoption and impact.

Qualifications & Experience (role-critical)

  • Demonstrable experience leading knowledge management or learning functions within the development sector or NGOs.
  • Proven track record designing taxonomies, information architecture, and content governance for distributed teams.
  • Strong stakeholder management experience with program, M&E, and communications teams to translate evidence into usable guidance.
  • Excellent written products—case studies, guidance notes, policy briefs—and experience simplifying technical content for practitioners.
Benefits & Culture Highlights
  • Hybrid work model with flexible hours and strong emphasis on work-life balance.
  • Opportunity to influence high-impact development programs and scale practitioner-facing learning products.
  • Collaborative, learning-oriented culture with access to professional development and cross-functional mentorship.

This role is ideal for a pragmatic KM leader who combines technical familiarity with modern KM platforms and a deep understanding of how learning improves program outcomes in the development sector. The position offers high visibility across programs and a chance to shape organisation-wide knowledge practices.

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