Servce Manager Automobile

4 days ago

Ghaziabad, Uttar Pradesh, India Helpmate solution Full time ₹ 1,86,240 - ₹ 4,32,600 per year

Job Description; Service Manager for ESCORTS KUBOTA AUTOMOBILES

Job Summary:

The Automobile Service Manager oversees the daily operations of the service department to ensure efficient workflow, high-quality customer service, and profitability. This role is responsible for managing service advisors, technicians, and support staff; maintaining customer satisfaction; ensuring compliance with manufacturer standards; and driving service revenue growth.

Location: Ghaziabad/Gurgaon

Key Responsibilities:

Operational Management:

Plan, organize, and control the service department to meet revenue and efficiency targets.

Allocate work to technicians and ensure timely completion of service and repair jobs.

Monitor service workflow and implement process improvements for better turnaround time.

Ensure compliance with OEM (Original Equipment Manufacturer) service standards and warranty policies.

Maintain accurate records of all service operations and customer interactions.

Customer Service & Satisfaction:

Handle customer complaints and resolve issues promptly and professionally.

Ensure service advisors provide accurate estimates and explanations of repair needs.

Promote customer retention through high-quality service and follow-up communication.

Conduct regular customer satisfaction surveys and take corrective action as needed.

Team Leadership:

Recruit, train, and supervise service advisors, technicians, and support staff.

Set performance goals and conduct regular appraisals and coaching sessions.

Foster a positive work environment focused on teamwork, safety, and continuous improvement.

Financial & Business Management:

Develop and manage the annual service department budget.

Monitor KPIs such as labor sales, parts sales, productivity, and profitability.

Identify opportunities to improve cost efficiency and revenue generation.

Prepare and present service performance reports to senior management.

Compliance & Safety:

Ensure adherence to safety standards and environmental regulations.

Maintain a clean, safe, and organized service facility.

Enforce company policies and procedures.

Qualifications & Requirements:

Bachelor's degree or Diploma in Automobile Engineering / Mechanical Engineering preferred.

4–5 years of experience in an automotive service department, with at least 3 years in a supervisory or managerial role.

Strong knowledge of vehicle systems, diagnostics, and repair processes.

Excellent leadership, communication, and customer service skills.

Proficiency in DMS (Dealer Management Systems) and Microsoft Office Suite.

Ability to manage multiple priorities and work under pressure.

Key Performance Indicators (KPIs):

Customer Satisfaction Index (CSI)

Service revenue and gross profit margin

Labor utilization and productivity rate

Repeat job ratio / First-time fix rate

Employee turnover and training compliance

Salary upto 20k

Job Types: Full-time, Permanent

Pay: ₹15, ₹63,195.66 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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