Relationship Manager

2 weeks ago

Mumbai, Maharashtra, India Kaizen partners private limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Us

We are hiring a Relationship Manager to engage SME clients on The role requires fluency in Hindi and English, strong communication, product knowledge, and empathy in resolving queries. Candidates must follow SOPs, ensuring professional, consistent, and efficient client interactions that support SMEs' business growth.

Role Overview

We are hiring a Relationship Manager to engage and support SME clients on The role requires excellent communication skills in Hindi and English, product knowledge, and empathy to resolve client queries while following SOPs for consistent service delivery.

Key Responsibilities

  • Handle client inquiries via calls, chats, and emails in Hindi and English.
  • Explain 's services, features, and government schemes to users.
  • Assist clients with eligibility criteria and documentation requirements.
  • Resolve client complaints, troubleshoot issues, and escalate when necessary.
  • Maintain accurate records of client interactions, feedback, and service issues.
  • Follow up with clients to ensure query resolution and satisfaction.
  • Collaborate with internal teams to stay updated on product changes and processes.
  • Build and contribute to FAQs, support documents, and knowledge resources.
  • Conduct webinars/knowledge-sharing sessions for existing and new clients.

Requirements

  • 1–3 years of experience in a client-facing/customer support role.
  • Fluency in Hindi and English (spoken and written).
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to understand client needs and provide accurate solutions.
  • Basic computer proficiency (MS Excel); experience with CRM tools is a plus.
  • Fast learner with the ability to grasp 's platform and services.
  • Customer-first mindset with patience and empathy.

Preferred Qualifications

  • Bachelor's degree (required).
  • Familiarity with digital platforms and online services.

Job Type: Full-time

Language:

  • English (Preferred)

Work Location: In person

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