MEM Executive

JD for MEM – Executive:
Job Responsibilities:
 Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.  Complaint Resolution- Attending to members' complaints and discrepancies, resolving them and taking corrective action.  Managing cancellations post-rescission and maximizing member retention.  To ensure quality and adherence to process and timelines as specified for each activity.  Generating revenues for the organization  Suggesting and helping members for up gradation, revivals and reinstatement.  Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.  Ensure Post holiday calls are made to obtain member feedback and generate referrals.  To ensure that all the interactions assigned to Self are resolved within the specified time limit. Required Skills: Good Performer, Multi-skilled, extrovert & good communicator Qualifications & Experience: Graduate with a minimum 1 year of experience Sales/ Customer Service

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