Customer Relationship Executive

1 day ago

Pink City Jaipur Rajasthan, India 6959c82c-7734-4a9f-b2af-acd0bc384ecf Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role Overview

We are seeking a dedicated and customer-focused Client Relationship Executive (Female preferred) who will be responsible for managing client interactions, ensuring timely follow-ups, and providing exceptional after-sales support. The ideal candidate should be proactive, well-spoken, and able to handle client concerns with confidence and clarity.

Key Responsibilities

  • Ensure all client leads generated after order placement are addressed and followed up promptly.
  • Maintain high levels of client satisfaction through consistent and effective after-sales service.
  • Collect genuine feedback from clients to improve service quality.
  • Manage the complete service cycle—from receiving the order to coordinating payment collection.
  • Resolve client queries and concerns efficiently and professionally.
  • Provide product/service information and support to participants/clients whenever required.
  • Act as the first point of contact for client complaints and escalate issues to the concerned department when necessary.
  • Understand client requirements in depth and ensure solutions are provided in a timely and appropriate manner.

Skills & Competencies Required

  • Polite, professional, and customer-friendly attitude.
  • Strong ability to perform consistent and rigorous follow-ups.
  • Excellent verbal and written communication skills.
  • Ability to understand client situations and respond appropriately.
  • Proactive mindset with a problem-solving approach.
  • Thorough understanding of company products/services (training will be provided).
  • Must be responsive and available for client communication during working hours.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • total work: 2 years (Required)

Work Location: In person

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