Key Account Manager

About the Role:

We are seeking a Strategic Account Lead to drive growth, strengthen client partnerships, and ensure operational excellence across our key accounts.

The portfolio carries a strong Pipeline of business to be implemented along with strategic opportunities under discussion, including warehouse automation, WMS implementation, warehousing & distribution business expansion, and other supply chain projects .

The selected candidate will be responsible for end-to-end ownership of the account , balancing delivery excellence with business farming, and ensuring we maximize both growth and client trust.

Key Responsibilities

• Operations Excellence & Continuity
  
  Ensure seamless execution of existing operations with a focus on efficiency, quality, and service delivery.
• Stakeholder Management
  
  Build and nurture strong relationships with client leadership and internal teams; act as the single point of accountability for the account.
• P&L Ownership
  
  Drive revenue growth, cost optimization, and profitability across the account.
• Business Development & Strategic Farming
  
  Identify, develop, and close new business opportunities within the client ecosystem; proactively farm new projects.
• Program & Project Management
  
  Co-own project execution with PMO for strategic initiatives including automation, WMS, and B2C expansions.
• Data-Driven Insights
  
  Leverage data analytics to track performance, identify opportunities, and support strategic decision-making.
• End-to-End Accountability
  
  Ensure accountability for growth, client satisfaction, and delivery outcomes across all aspects of the account.

Key Performance Indicators (KPIs)

• Revenue growth and pipeline conversion.
• Client satisfaction and relationship depth.
• Profitability and P&L health of the account.
• Successful rollout of strategic projects (Automation, WMS, B2C launches, RM Supply Chain).
• Operational excellence and continuity without disruptions.
• Stakeholder alignment (internal + external).

Ideal Candidate Profile

• 3PL experience is a must
• 10+ years of experience in account management, supply chain, logistics, or strategic operations .
• Proven success in managing large accounts ( ₹ 40 – 60 Cr range) with P&L ownership.
• Strong ability to balance strategic vision with operational rigor .
• Track record of farming business opportunities and delivering growth.
• Expertise in stakeholder management and project delivery .
• Strong analytical skills with a data-driven decision-making approach.
• Excellent communication, negotiation, and leadership abilities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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