Service Manager

5 days ago

Delhi NCR, India People Group Full time ₹ 14,00,000 - ₹ 18,00,000 per year

Whats This All About?If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.As the Manager VIP Service, you'll lead a crew of 40+ passionate advisors who dont just handle callsthey rewrite love stories. This isnt just customer serviceits customer obsession.You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. Youll own outcomes, not just outputs. Real connections > cold conversions.If you've spent 3+ years or more in one role building something that matteredand loved every minute of the chaos—you're exactly who we're looking for.What You'll Do (Like a Pro)Read Between the Lines Customers don't always say what they need. You'll train your team to listen harder, respond smarter, and personalize everything.Build Love without Friction Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.Lead like You Actually Care Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.Make Tech Work for People AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.Run It Like a Founder You'll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.Turn Tough Days around Escalations? You own them. Cranky customers? You charm them. You don't deflect—you deliver.Who You AreCustomer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.Pressure-tester: You've done hard things, and you're better for it. Deadlines don't scare you. Fire drills? You bring the extinguisher and the pep talk.What You'll GetA mission with meaning: You're not selling socks. You're helping people find soulmates.Speed, not red tape: We move fast, we fix fast, and we don't do politics.Autonomy + Accountability: Your zone, your team, your growth story.Insane learning curve: High-growth org. High-responsibility role. High-reward journey.Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).Still Reading?That's a sign. Let's rewrite the love story of Indian matchmaking—together.Apply now. Be the reason two people say "I do."

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