Assistant Manager-Blended-Customer Service

21 hours ago

Cochin, Kerala, India EXL Talent Acquisition Team Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • Oversee and manage day-to-day operations to ensure all SLA metrics are met
  • Implement company policies in all areas of the operations establish goals for each team and monitor each team's performance and compared against Key Performance Indicators. 
  • Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.
  • Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures. 
  • Recognize performers and recommend development plan for qualified performers.
  • Ability to manage a US client independently
  • Evolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL

  • Customer Service Assistant

    2 weeks ago

    Cochin, Kerala, India Myma Kids Store Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are looking for a Customer Service Assistant to join our team. The role involves assisting customersJob Type: Full-timePay: ₹15, ₹18,000.00 per monthWork Location: In person

  • Customer Service Manager

    1 week ago

    Cochin, Kerala, India Phenomenal HR Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Job Description – Customer Service Manager (Female)Location: Kochi, KeralaExperience Required: 3–5 yearsAbout the RoleWe are looking for an experienced Customer Service Manager (Female) to lead our service coordination team at our Kochi office. The ideal candidate will have strong managerial and administrative skills, proven experience in handling and...

  • Customer Service Manager

    4 days ago

    Cochin, Kerala, India Pine Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionPine Labs enriches commerce across the globe by powering businesses online, offline, and in-store through its multichannel platform. Built for those who mean business, Pine Labs provides innovative solutions that help businesses enhance their operations and efficiency. To learn more, visit Role DescriptionThis is a full-time, on-site role...

  • Customer Service Assistant

    2 weeks ago

    Cochin, Kerala, India Greenix Experiences Pvt Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are looking for a Customer Service Executive to join our team and deliver exceptional service to our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive experience with our products/services.Job Types: Full-time, FresherPay: ₹15, ₹20,000.00 per monthLanguage:English...

  • Manager of Customer Experience

    6 days ago

    Cochin, Kerala, India Therefore I'm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTherefore I'm is Kerala's leading cosmetology clinic, offering a unique blend of advanced clinical treatments to enhance beauty and well-being. With expertise in skin rejuvenation, hair restoration, body contouring, and laser hair removal, we prioritize personalized care tailored to each client's needs. Using state-of-the-art technology,...

  • Customer Service Manager

    14 hours ago

    Cochin, Kerala, India Vi (Vodafone Idea) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Manager - Customer Service Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to...

  • Manager - Customer Service

    3 days ago

    Cochin, Kerala, India Vodafone Idea Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Customer Service

    5 days ago

    Cochin, Kerala, India Vodafoneidea Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Customer Service

    2 days ago

    Cochin, Kerala, India VodafoneZiggo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Req ID: 48275Location:Ernakulam, INFunction: VIBSAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Customer Care Executive

    3 days ago

    Cochin, Kerala, India SUNITHA SALES AND SERVICE PVT LTD Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Handle inbound and outbound calls, emails, or chats, Respond to customer queries politely and professionally, Provide accurate information about products/services, Register complaints and ensure timely resolution, Assist customers with order placement, billing, and delivery status, Coordinate with internal departments (sales, logistics, technical team) for...