Field Executive

2 weeks ago

Chhatarpur, Delhi, India Shivakari Finance Private Limited Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Job description:

Job Title: Filed Executive – Personal Loans

Department: Personal Loans & Collections

Location: Vasant Kunj, New Delhi

Reporting To: Manager

Job Summary:

The Filed Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities:

  • Field Inspection, Documentation & Reporting
  • Verify Customer for processing of Personal Loans
  • Maintain accurate records of interactions of FI and recoveries.
  • Provide daily/weekly/monthly reports to the Manager.
  • Loan Recovery & Follow-up
  • Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits.
  • Negotiate and facilitate repayment plans or settlements.
  • Track and document recovery status and payment commitments.
  • Customer Handling
  • Address queries and concerns of customers regarding their loans.
  • Educate borrowers on the consequences of non-payment.
  • Maintain professional and ethical behavior while dealing with customers.
  • Field Visits
  • Conduct on-site visits for high-value or non-responsive defaulters.
  • Submit field visit reports and escalate complex cases for legal or senior action.
  • Compliance & Legal
  • Ensure collection practices comply with RBI guidelines and company policies.
  • Assist in initiating legal proceedings when necessary.

Key Skills & Competencies:

  • Excellent communication and negotiation skills
  • Customer-centric approach
  • Strong problem-solving and analytical abilities
  • Knowledge of lending/collections process
  • Integrity and patience in handling difficult customers

Qualifications:

  • Education: Minimum 12th in any discipline
  • Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending
  • Language: Proficiency in local language and Hindi/English

Performance Metrics:

  • No of Field Inspections
  • Recovery rate (% of overdue amount collected)
  • Number of successful closures
  • TAT (Turnaround Time) for recovery actions
  • Customer complaints or escalations

Job Type: Full-time

Work Location: South Delhi-Gurgaon-Noida

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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