Hiring for Non Voice

5 days ago

Hyderabad, Telangana, India Client of INFOEXESY PVT. LTD. Full time ₹ 14,000 - ₹ 19,000 per year

1. Process: Email & Chat (Customer Support)

  • Qualification: Graduate (Mandatory)
  • Experience: Min. 1 year in Email/Chat process
  • Languages: English & Hindi
  • Working Days: 6 days/week, 1 rotational off
  • Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance
  • Salary: ₹3.0 LPA (₹25,000 CTC) | Take Home: ₹20,400
  • Key Responsibilities:
  • Handle Bank customer queries via email/chat.
  • Provide accurate, timely resolutions and escalate when needed.
  • Manage multiple chats professionally; occasional outbound calls.
  • Skills Required:
  • SVAR: 50+ | Typing: 36 WPM, 95% accuracy
  • Strong English & Hindi communication
  • Good analytical & problem-solving skills
  • Knowledge of MS Office and chat/email etiquettes
  • Preference: Candidates with 12+ months of relevant experience.

2. Process: Inbound Voice – Customer Support

  • Qualification: Intermediate & above
  • Languages: English & Hindi (Regional preferred)
  • Working Days: 6 days/week, 1 rotational off
  • Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance

Salary:

  • Freshers:
  • Pocharam – ₹14,330 CTC | ₹14,000 Take Home
  • Begumpet – ₹15,330 CTC | ₹15,000 Take HomeExperienced: ₹19,000 CTC | ₹14,500 Take HomeKey Responsibilities:
  • Handle inbound customer calls for banking queries and services.
  • Provide accurate information and resolve issues efficiently.
  • Escalate complex issues when required.
  • Cross-sell relevant banking products.
  • Maintain documentation and service quality.

Skills Required:

  • SVAR Score: 50+
  • Strong communication in English & Hindi
  • Basic computer & MS Office knowledge
  • Good listening, reasoning, and decision-making skills
  • Customer-focused with patience and empathy
  • Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Experience:

  • Non-voice/chat process: 1 year (Required)

Language:

  • Hindi fluent (Required)
  • English fluent (Required)

Work Location: In person

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