crm
2 weeks ago
Key Responsibilities
- Manage and update the CRM database to ensure data accuracy and integrity.
- Plan and execute customer retention, loyalty, and engagement campaigns.
- Analyze customer data and prepare reports on purchase behavior, feedback, and campaign effectiveness.
- Collaborate with marketing, operations, and outlet teams to implement customer experience initiatives.
- Handle customer interactions professionally across all communication channels (email, calls, WhatsApp, etc.).
- Monitor customer satisfaction levels and develop strategies to improve the same.
- Support the design and management of loyalty programs and referral initiatives.
- Identify trends and insights to improve customer lifecycle management and enhance ROI from CRM activities.
- Ensure compliance with data protection and privacy policies in all customer communication.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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