Process Trainer
2 days ago
Roles and Responsibilities
- Design and deliver training programs for process improvement initiatives, focusing on OJT (On-the-Job Training) and CRT (Classroom Training).
- Collaborate with stakeholders to identify learning needs and develop targeted training solutions.
- Develop and maintain a comprehensive understanding of the organization's products/services, processes, and procedures.
- Conduct product trainings, BPO trainings, TNA (Training Needs Analysis), TTT (Train-the-Trainer), CRM (Customer Relationship Management), Throughput analysis to improve overall performance.
- Provide coaching support to team members during implementation phases of new processes or changes.
Desired Candidate Profile
- 3-8 years of experience in Process Training or related field.
- Strong knowledge of OJT, CRT, Product Training, BPO Training methodologies.
- Excellent communication skills with ability to engage audiences effectively.
- Ability to analyze data from various sources (e.g., metrics reports) to inform training decisions.
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