associate customer service rep 10020

2 weeks ago

Bengaluru, Karnataka, India Extreme Networks Full time ₹ 40,00,000 - ₹ 80,00,000 per year

DUTIES AND RESPONSIBILITIES:

A sound understanding of customer service, order processing, credit processing, and billing principles.

Process customer purchase orders in accordance with current guidelines reflecting Extreme Networks' contractual agreements, legal policies, and Discount Authorization Matrix

Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Proven ability to reconcile and audit data effectively with previous involvement in audit and compliance reviews

Work closely with Sales team, purchasing, vendors and distribution center personnel implementing changes needed on customer orders and determining order status, contacting sales as needed

Workingwith the finance department to resolve invoice and pricing issues

Management of service booking and Contract Escalations from customers

Maintain database information for customers and assets to ensure high data integrity

Ability to communicate with other departments to resolve complex service booking and contract activation issues. Validate Entitlement verification request to find and provide the eligible active support to the customers.

Manage high visibility exceptions and can work with cross-functional teams to provide best solutions

Ability to understand compliance rules associated with contracts and booking

Resolving the customer queries related to their Sales orders. service contract and WL

Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors. To Set up Premier service contracts with install site location

Process customer purchase orders within the Extreme Networks booking service level turnaround time (within 24 hours for bookable orders)

Obtain all data required for customer master set-ups and changes; communicate

Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements.

Knowledge/ Technical Skills / Abilities

Candidates with Oracle, SFDC, Siebel, SAP and Apttus experience will be preferred

Excellent communications skills in written and spoken English are a must.  Must have good working knowledge of computers

Experience in licensing operations, cloud subscriptions or entitlement verification.

Has awareness of the functional impact upon work processes and other functions.  Experience with database management and rules for data governance.

Ability to work in a fast paced, performance based environment

Customer service experience with superior phone skills

Should be comfortable with Rotational shifts

Ability to be a self-starter, work independently, and effectively assist with special projects.

Adhering to audit compliance

Effective backlog management

Ability to operate office software including, MS Word, MS Excel, Vision or compatible flow diagram and MS power point.  Experience with Siebel, SAP, SFDC and sOracle a plus.

Customer focus – focus on exceeding customer expectations

Ability to identify actions necessary to carry out instructions furnished in written, oral or diagram form.

Business Acumen – Ability to focus on revenue maximization

Proven ability to manage competing priorities in a high-volume work environment

  • Client Service Rep 3

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Project role : Client Service Rep 3Work experiences : 5+ years.Work location : Bangalore (Remote)Must have skills : Account Management, Project Management, Client Servicing, Client Management, Client Servicing, Client ManagementJob Responsibility:Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under...

  • Client Rep. Asso

    3 days ago

    Bengaluru, Karnataka, India Mindenious Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionMindenious is an innovative educational technology platform committed to bridging the gap between academic learning and real-world industry demands. We empower students through internships, personalized career guidance, and mentorship to help them thrive in their professional journey. Our mission is to redefine education by making it both...

  • Associate Customer Service

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Salary upto 5Role DescriptionThis is a full-time on-site role for an Associate Customer Service (Healthcare) position located in Bengaluru. The Associate Customer Service role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and maintaining proper phone etiquette. The associate will be responsible...

  • Customer Service Associate

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 12,00,000 per year

    Company DescriptionAl Fahad Enterprises operates across multiple business domains, offering services in Tour & Travel, Organic Products, and other industries. The company is committed to delivering high-quality products and exceptional service across its verticals. With a focus on innovation and customer satisfaction, Al Fahad Enterprises aims to make a...

  • Client Services Rep 3

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Client Service AnalystJOB DESCRIPTIONJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions• Ensures fulfillment of contract specifications and ad-hoc client requests to build client...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India ace hiring solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The Customer Service Associate will be responsible for providing excellent customer service to clients. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide product and service information to customers.Resolve customer...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Chai Point Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Customer Service AssociateJob Summary: We are looking for a dynamic and customer-focused professional to join our team as a Customer Service Associate. The role will involve managing customer interactions through inbound calls as well as handling queries, complaints, and feedback received via social media platforms. The ideal candidate should...

  • Client Rep. Intern(Fresher)

    6 days ago

    Bengaluru, Karnataka, India Mindenious Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionMindenious is an innovative educational technology platform committed to bridging the gap between academic learning and real-world industry demands. We empower students through internships, personalized career guidance, and mentorship to help them thrive in their professional journey. Our mission is to redefine education by making it both...

  • Client Rep. Exe(Fresher)

    6 days ago

    Bengaluru, Karnataka, India Mindenious Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionMindenious is an innovative educational technology platform committed to bridging the gap between academic learning and real-world industry demands. We empower students through internships, personalized career guidance, and mentorship to help them thrive in their professional journey. Our mission is to redefine education by making it both...

  • Customer Service Associate

    1 day ago

    Bengaluru, Karnataka, India Jobee Fie Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Overview: The Customer Service Associate plays a crucial role in ensuring customer satisfaction and fostering positive relationships between the company and its clients. They are the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a seamless customer experience.Key Responsibilities:Respond to customer inquiries...