E-commerce Operations Manager
7 days ago
About Vanyora
Vanyora is a fast-growing women's fashion brand offering elegant, trendy, and affordable clothing, jewellery, footwear, and accessories. We're on a mission to empower women with style and confidence through an effortless shopping experience.
Job Overview
We are seeking a detail-oriented and proactive E-commerce Operations Manager to oversee the day-to-day online business operations. The ideal candidate will ensure smooth order processing, vendor coordination, inventory accuracy, and customer satisfaction — driving growth and operational excellence across all online channels.
Key Responsibilities
- Manage daily e-commerce operations including order processing, dispatch, returns, and logistics.
- Oversee inventory management, stock updates, and coordination with warehouse & suppliers.
- Ensure timely delivery and quality control for all customer orders.
- Work closely with the marketing and product teams to optimize listings, pricing, and promotions.
- Monitor and analyze sales reports, customer data, and operational KPIs.
- Handle customer service escalations and ensure smooth resolution.
- Coordinate with courier partners and manage logistics cost efficiency.
- Identify and implement process improvements to enhance operational performance.
- Ensure all e-commerce platforms (website, marketplaces, social stores) are updated and aligned with brand standards.
Requirements
- Bachelor's degree in Business, Commerce, or a related field.
- 2–5 years of experience in e-commerce operations or online retail management.
- Strong knowledge of Shopify, Woo Commerce, Amazon, Flipkart, or Myntra operations.
- Excellent communication, problem-solving, and team management skills.
- Ability to multitask, stay organized, and meet deadlines in a fast-paced environment.
- Proficiency in Excel/Google Sheets, order management systems, and analytics tools.
What We Offer
- Opportunity to be part of a growing women's fashion brand.
- A creative and collaborative work culture.
- Competitive salary and performance incentives.
- Growth opportunities in brand and business operations.
How to Apply
Send your resume and a short note about your e-commerce experience to
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Work Location: In person
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