Front Office Eecutive

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.

Job Type: Full-time

Pay: ₹14, ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Ability to commute/relocate:

• Darjeeling, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)

Work Location: In person