Sales Operations Executive

2 days ago

Noida, Uttar Pradesh, India Paytm Services Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Sales Operations

Job Title: Sales Operations Executive
Role Overview:We are looking for a Sales Operations Executive to support our merchant sales and account management teams. The role involves managing offer configurations, merchant account-level updates, invoicing, and operational reporting. You will play a key role in maintaining data accuracy, enabling faster sales execution, and ensuring seamless support for our merchant partners.
This is an excellent opportunity for a detail-oriented, analytical professional looking to grow in the fintech ecosystem.
Key Responsibilities:1. Offer Configuration & Account Management
• Configure and maintain merchant offers, pricing, and discounts within internal systems.
• Execute MDR (Merchant Discount Rate) and VAS (Value-Added Services) updates as per approved requests.
• Ensure all merchant account changes comply with internal approval and audit processes.
• Maintain accurate merchant data across CRM and internal sales platforms.
2. Invoicing & Reconciliation
• Process and verify merchant invoices in coordination with Finance and Sales teams.
• Track billing cycles, adjustments, and settlements to ensure accuracy.
• Support monthly and quarterly reconciliation exercises for key merchant accounts.
3. Data Analytics & Reporting
• Prepare and maintain daily/weekly/monthly MIS reports covering sales performance, merchant activity, and operational metrics.
• Perform data analysis to identify revenue trends, offer utilization, and merchant behavior insights.
• Support leadership and cross-functional teams with ad-hoc data requests and performance dashboards.
4. Merchant Escalations & Key Account Support
• Act as an operational liaison for key merchants, ensuring timely resolution of escalations.
• Coordinate with Tech, Finance, and Product teams to troubleshoot and resolve merchant-related issues.
• Monitor major merchant accounts to proactively flag issues and ensure smooth payment operations.
5. Process Optimization & Collaboration
• Identify opportunities for automation and process improvement within the sales operations workflow.
• Partner with Product and Engineering teams to enhance internal tools and reporting systems.
• Drive consistency in operational processes, documentation, and data hygiene across systems. Qualifications & Skills:

• Bachelor's degree in Commerce, Business Administration, Finance, or related field.
• 1–3 years of experience in Sales Operations, Business Operations, or Merchant Support within a Fintech / Payments / Banking environment.
• Strong analytical skills with proficiency in Excel / Google Sheets; exposure to BI tools (Tableau, Power BI, Looker) is a plus.
• Working knowledge of CRM systems (Salesforce, HubSpot, Zoho, etc.) and internal operations tools.
• Understanding of payment processing, merchant lifecycle management, and fintech business models.
• Excellent communication, coordination, and stakeholder management skills.
• High ownership mindset with the ability to multitask and deliver under tight timelines. Key Performance Indicators (KPIs):

• Accuracy of offer configurations and merchant data updates
• Timeliness of MIS and reporting deliverables
• Resolution time for merchant escalations
• Merchant satisfaction and retention
• Internal process compliance and audit readiness What We Offer:

• Opportunity to work at the intersection of Sales, Operations, and Fintech innovation.
• Exposure to leading payment products and merchant ecosystems.
• Collaborative and fast-paced environment encouraging learning and growth. Experience LevelMid Level

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