Customer Support Associate
2 days ago
Key Responsibilities:
- Conduct live workshops, webinars, and one-on-one training sessions to facilitate effective user experiences.
- Provide ongoing support and training to users. Identify user queries and tailor programs accordingly.
- Educate customers on new features, product updates, and best practices.
- Take ownership of customer issues and ensure every interaction results in a positive experience.
- Evaluate training effectiveness through feedback, assessments, and performance metrics, implementing improvements as needed.
- Contribute ideas and feedback to improve support processes and enhance the overall customer journey.
- Create and maintain training materials such as manuals, user guides, screencasts to help customers use our Application effectively.
Desired Skills:
- Good communication skills and ability to work independently.
- Good Understanding of web technologies.
- Basic knowledge of HTML/CSS (a plus).
How to Apply
Interested candidates can email your CV at
Alternatively, you may WhatsApp your CV to messages only — no calls, please)
Job Type: Full-time
Pay: ₹8, ₹25,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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