Project Manager
3 days ago
Who we are
At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.
3CLogic is a fast growing, venture-backed, SaaS "startup" with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.
We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.
If your interest is piqued, let's chat We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do
Ever call a company or organization for help and wait on hold forever only to get to a person who can't help you? Well we are the ones that fix that
3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone
A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
General Job Details:
Position Name: Project Manager
Experience: 4-6 yrs
Job Type: Full-Time
Location: Sector-142, Noida
Number of hires for this role: 01
Position Summary:
We are seeking a highly motivated and goal-oriented Project Manager with excellent communication skills and 4 to 6 years of experience in project management, preferably in the telephony and contact centre domain. As a Project Manager, you will be responsible for planning, executing, and overseeing projects, ensuring successful outcomes and stakeholder satisfaction. The ideal candidate should have a strong background in business development, strategic planning, and relationship management.
Key Responsibilities:
Review Signed SOW's to understand the deliverables Establish effective communication channels with clients, team members, and stakeholders to ensure project requirements are understood and expectations are managed. Interact with domestic and international stakeholders.Develop complete project plans, including goals, objectives, deliverables, timelines, and resource allocation. Lead project teams, assign tasks, monitor progress, and ensure adherence to project schedules and milestones. Define project scope, manage changes, and proactively identify and mitigate potential risks and issues. Monitor project expenditures, track costs, and ensure projects are delivered within the allocated budget. Implement quality control measures to ensure project deliverables meet the required standards while coordinating and working with the QA team.Required Skills and Experience:
Bachelor's degree in a relevant field (e.g., Business Administration, Telecommunications) or equivalent experience. 4 to 6 years of experience in project management, preferably in the telephony or contact centre domain. Excellent communication skills, both verbal and written. Strong organizational skills and high attention to detailStrong business development and strategic planning abilities. Proven ability to build and manage relationships with stakeholders. Solid understanding of project management methodologies and tools. Proficiency in project management software and tools. Ability to work in a fast-paced, dynamic environment.Understanding of AI agents setup (JD, guardrails, abilities etc) and AI project lifecycle.Prior experience on AI based project delivery.Experience in revenue generation and key decision-making is a plus. Certification in project management (e.g., PMP, PRINCE2) is a plus.Benefits:
Flexible Working Hours.Hybrid Working Style.Personal Accidental Insurance.Health Insurance to Self, Spouse and two kids.5 days working week.3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.
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