Customer Success Associate – Technical

1 day ago

Remote, India Wobot Intelligence Full time ₹ 2,00,000 - ₹ 3,50,000 per year

We are looking for a highly capable Customer Success Associate (Technical) to ensure seamless onboarding and an exceptional customer experience. You will manage new location setups, monitor account health, troubleshoot issues, and coordinate with internal teams for quick resolutions. You will also document recurring challenges, share insights with product and QA teams, and support clients through a consultative approach.

Responsibilities:

Manage onboarding of new customer locations, including configuration and integration of cameras on the platform.

Monitor accounts to ensure a positive customer experience with the company's products or services

Analyze potential issues related to customer accounts and channelize internally for a faster resolution.

Coordinate with other departments (Sales, Engineering, and Product) to ensure that customers' needs are met.

Document and track recurring issues to provide actionable insights to the product and QA teams.

Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Requirements:

Sound knowledge of CCTV Infrastructure and its working is a must.

Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras, etc.

18-24 months of client handling experience for B2B clients.

Should be self-motivated and self-directed

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational and problem-solving skills

Proficiency with tools like Jira, Clickup, or similar customer support systems.

Ability to use AI tools to build automations/generate productivity gains

Working Hours: 2 PM to 11 PM IST

How We Work:

We use Microsoft Teams for daily communication, including standups and team meetings.

Our culture values open discussion, ownership, and a founder's mindset.

We prioritize exceptional design, UI/UX, thorough documentation, clear to-do lists, and data-driven decision-making.

Team bonding is encouraged through bi-monthly townhalls, destressing sessions with a certified healer, and biannual company retreats.

We offer a fully remote workplace, comprehensive health insurance, attractive equity options for top performers, mental health consultations, company-sponsored upskilling courses, designated growth hours, 40 hours annually for community causes, and access to a financial advisor.

Wobot is an Equal Opportunity Employer.

  • Customer Success Associate

    4 days ago

    Remote, India Faptic Tech Full time

    **Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...

  • Customer Success Associate

    2 weeks ago

    Remote, India Sigma Solve Inc Full time

    Job Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...

  • Customer Success Associate

    1 week ago

    Remote, India Neemtree Internet Private Limited Full time

    The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond...

  • Associate Customer Success

    2 weeks ago

    Remote, India Eccentric Engine Full time

    At Eccentric, We are privileged to co-build the Virtual world with some of the best minds of our times. Since 2016, we are engaged in the Virtualization of Automotive Retail. We have helped leading Automotive Brands in the World the power of Virtual Interactions. **Eccentric's mission -** We are building a Showroom-like experience in a virtual world where...

  • Customer Success Associate

    1 day ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate III

    6 days ago

    Remote, India Rackspace Technology Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    Job Title: Customer Success Associate III - INShift : India third Shift (6:30 pm IST to 3:30am IST)JOB DESCRIPTION:Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate...

  • Customer Success Associate

    2 weeks ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate - IN** Shift : India third Shift ( 6:30 pm IST to 3:30am IST) Cloud knowledge is mandatory **JOB DESCRIPTION**: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery...

  • Customer Success Associate I-in

    4 days ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I-IN** *** **JOB DESCRIPTION**: *** - Service Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer...

  • Business Associate

    6 days ago

    Remote, India BIZZ WORLD Associate Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are an associate of a well established highly successful 21 years business organisation with business across 9 countries with an annual turnover of 3000 crores. We are running business projects with immense earning potential.This is a 100% Remote WORK FROM HOME, simple PART-TIME Business Associate role suitable for people highly ambitious people who want...

  • Customer Success Advisor

    1 week ago

    Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...