HR Process Manager

Associate Process Manager

Description

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company's vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes.

Business HR Process Manager Roles and Responsibilities

Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program

Work closely with Business on calibration process for performance management system

Understand employee pulse, escalate to appropriate levels & ensure end to end resolution

Investigate and close any conduct related violation and take necessary disciplinary action wherever required

Monitor & govern Performance Coaching & Improvement process for bottom performers in the program

Carry out career and capability development programs for identified group of A-PM pool

Attrition management for the program/process

Target – Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually

HR Reach out

Connect one-on-one with Analyst- Manager pool during the pulse check

Govern leadership connects for the program

Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program

Coach employees for them to invest in their capability building

Performance Appraisal and Career Planning
Conduct sessions to educate employees on Performance Management System

Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines

Guide & sensitize managers with evaluation process

Close appraisal calibration with Business

HR Ops Compliance

Conduct exit interviews of Analyst-Process Manager within timelines

Timely closure of Bottom Quartile

Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified

Tracker Updating and Reporting

Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders

Create all necessary reports and dashboards required for each program/process area

Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels

Minimum Qualifications

Graduate MBA

Overall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry

Who we are

eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD. graduates of University of Pennsylvania's Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. Created from humble beginnings in a small office in Mumbai, today eClerx employs 17,000 people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

To know more about us, visit

About eClerx Shared Services

Accelerate and transform the functions that support the core of our business.

We seek a broad range of skills—from digital to interpersonal to analytical—to help examine performance and efficiency within and across functions such as finance, HR, procurement, legal, marketing, and others. Our people are critical to this function, delivering a wide range of value-added services that help us drive the impact integral to our business. At eClerx, you will find challenging opportunities in an environment that recognizes and rewards exceptional performance. We empower our employees to drive important and impactful projects, see them through to fruition, reap the rewards, and build a fulfilling career graph while they are at it.

Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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