Billing Manager

Accuracy in Inpatient Billing.- Effectively monitoring of day-to-day activities.

Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Monitoring all estimations and actual billing expenses.
- Follow up of Emergency admission patient.
- Day to day outstanding amount follow up.
- Monitors OP / IP billings performance shift wise.
- Bill Updating of all the procedures done to the patient on daily basis.
- Ensures charges for the hospital services based upon the tariff.
- Gives estimation to the self-paying patients and Corporate Patients.
- To ensure that all the services are charged before final bill is made.
- Takes written consent from the Patients attendants on payment terms.
- Discuss with the consultants, estimate, deposits and payments.
- Explains the line of treatment being given and the reason for taking such deposits at the time of admission to the patients and their attendants.
- Gives break-ups of the treatment bills for re-imbursement, insurance claims.
- Provides inputs to Finance and Accounts department regarding day-to-day transactions.

Implementing admission & billing policies as directed by the management.

Tracking timely submission of bills of TPA & Corporate.

Maintaining MOU tracker.
- Maintaining all tariffs in soft copy and hard copy authorized sign.
- Co-ordination with internal departments.
- Maintaining Discharge TAT.
- Maintaining Estimation TAT.
- Giving on job training to staffs.
- Ensuring proper documentation for audit.
- Helping to concern person for timely TPA and Corporate renewals.
- Timely tariff revision.
- Daily MIS reports to the management..