Senior Manager, Enterprise

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About the Role

We're seeking a highly capable Senior Manager, reporting to Head of Corporate Risk CEMEA, for embedding world-class enterprise and operational risk management practices across CEMEA. This is a hands-on role for someone who has been in the trenches implementing risk frameworks and knows how to make them work in practice—not just in theory.

You'll be instrumental in driving the adoption of our Enterprise and Operational Risk Frameworks, ensuring they become embedded in how the business operates daily. You'll also play a critical role in our risk governance, running our risk committee infrastructure to ensure effective risk oversight and management decision-making. This role requires someone who can influence without authority, drive outcomes independently, and translate complex risk concepts into practical business applications.

Key Responsibilities

Enterprise & Operational Risk Framework Implementation

• Partner closely with the Head of Corporate Risk CEMEA to implement and embed the Enterprise Risk Management framework across the region
• Drive hands-on execution of the Operational Risk Framework, working directly with business teams to integrate risk management into their processes and workflows
• Lead the design and rollout of Risk and Control Self-Assessment (RCSA) processes across business units, defining in-scope processes and ensuring comprehensive coverage
• Provide direct support and guidance to business teams in completing RCSAs, conducting quality reviews, and driving continuous improvement
• Enable business teams to conduct effective risk assessments by developing practical tools, and guidance materials
• Build and maintain user-friendly guides for logging risks, issues, and operational events, driving adoption and consistent usage across teams
• Analyze risk and issue data to identify trends, concentrations, and emerging themes for management attention
• Support business units in developing risk mitigation plans and tracking progress to closure
• Drive control reassessment activities based on identified issues and changing risk landscapes
• Develop risk reporting and dashboards that provide actionable insights to management

Risk Governance & Committee Management

• Own the end-to-end administration of CEMEA Risk Committee, ensuring they operate effectively as forums for risk oversight
• Develop and manage risk committee agendas in partnership with the Head of Corporate Risk CEMEA, ensuring the right topics receive appropriate focus and time
• Coordinate with business teams and stakeholders to gather high-quality content and materials for committee discussions
• Prepare executive-level risk committee papers, presentations, and briefing materials that clearly articulate key risks and required decisions
• Ensure risk committee materials meet quality standards and are distributed to members with adequate time for review
• Facilitate effective committee discussions by ensuring proper preparation, documentation, and follow-up
• Maintain comprehensive action logs from risk committee meetings and proactively follow up with owners to drive timely closure
• Track and report on the status of committee actions and decisions, escalating delays or issues as appropriate
• Drive consistency in governance processes, templates, and standards across sub-regional risk committees
• Support the establishment and documentation of escalation protocols to ensure material risks flow appropriately from sub-regional to regional committees
• Continuously improve risk committee effectiveness based on feedback and evolving business needs

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Essential Experience & Qualifications

• Minimum 10 years of relevant experience in enterprise risk management and operational risk in financial services
• Hands-on experience implementing ERM and operational risk frameworks at a multinational bank or financial institution, OR
• Experience at a top-tier consulting firm (Big 4 or leading strategy/risk consultancy) working with clients to design and implement these frameworks
• Proven track record of successfully embedding risk frameworks and driving adoption across complex organizations
• Deep practical knowledge of RCSA processes, risk assessment methodologies, and operational risk management
• Experience managing risk governance forums and producing executive-level risk reporting
• Strong understanding of payments, banking, or financial services risk landscapes
• Advanced degree (MBA, Master's) or professional certifications (FRM, PRM, CFA, CPA)

Critical Skills & Attributes

• Self-starter and go-getter - You take initiative, identify what needs to be done, and drive it to completion without constant direction
• Hands-on executor - You roll up your sleeves and do the detailed work required to get things done—this isn't a purely oversight role
• Strong influencer - You can persuade and motivate stakeholders across the organization without formal authority
• Exceptional project management - You manage multiple workstreams simultaneously, meeting deadlines and maintaining high quality standards
• Outstanding communication skills - Superior written and verbal communication abilities, with talent for making complex concepts clear and compelling
• Detail-oriented with strategic perspective - You handle the details meticulously while keeping sight of the bigger picture
• Relationship builder - You quickly establish credibility and build trust with diverse stakeholders
• Adaptable and resilient - You thrive in dynamic, fast-paced environments and adjust quickly to changing priorities

Personal Characteristics

• High energy and enthusiasm for making risk management work in practice
• Intellectual curiosity and continuous learning mindset
• Strong sense of ownership and accountability
• Comfortable challenging the status quo constructively
• Collaborative team player who also works independently and effectively
• High degree of professionalism and executive presence
• Solutions-oriented with a pragmatic approach to problem-solving

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.