Salesforce Administrator

5 hours ago

Greater Chennai Area, India Accolite Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Manage day to day administration including user management, security management, object and associated metadata Handle configuration and customization of Sales Cloud processes (Lead to Cash)
  • Analyse lead quality and optimize lead-routing workflows to improve conversion efficiency.
  • Manage Account, Opportunity, and Lead ownership assignments based on territory mapping.
  • Maintain data hygiene and drive initiatives to reduce duplicates and inconsistencies.
  • Troubleshoot and resolve production issues, data errors, and performance
  • Respond to urgent user requests, access issues, or process failures.
  • Log, track, and close incidents through the internal ticketing system (e.g., Jira, ServiceNow). Act as the first point of contact for Salesforce-related questions and incident resolution.
  • Build and Manage reports and dashboards as requested by Business Teams
  • Perform data loads (using Data Loader), data merge and maintain data hygiene
  • Maintain documentation for incidents, SOPs, admin processes, and nightly operational tasks.
  • Demonstrate strong interpersonal and problem-solving skills to work cohesively across multiple teams involved in the sales cycle.
  • Maintain a composed and solution-focused mindset while working under pressure in a fast-paced environment.

Required Qualifications And Skills

  • 2-4 years of experience working as a Salesforce Administrator on Salesforce Platform
  • Salesforce Platform Administrator and Salesforce Platform App Builder certifications
  • Efficient in Merging Accounts, Contacts, Opportunities(consolidation) and Lead Conversion.
  • Hands on Experience with Sales Cloud. Strong knowledge on Lead to Cash and Quote to Cash process
  • Experience handling incident management and operational requests
  • Strong analytical and problem solving skills
  • Strong communication and stakeholder management abilities.
  • Strong understanding of SOQL query. Ability to build SOQL queries using standard and custom object relationships

Preferred Qualifications And Skills

  • Experience in Service Cloud and Experience Cloud
  • Knowledge of Apex basics

What This Role Offers

  • Hands-on work across both sales operations and Salesforce administration
  • Exposure to cross-functional RevOps activities and career growth into Senior Sales Ops, RevOps Analyst, or Salesforce Admin roles.
  • Collaborative environment with strong learning opportunities.

Desired Skills And Experience

  • Salesforce Administrator, Support

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