sevice telecaller

Key Responsibilities

• Call existing customers to remind them about due or upcoming vehicle services.
• Schedule and confirm service appointments as per customer convenience.
• Follow up with customers after service to collect feedback and ensure satisfaction.
• Inform customers about service offers, AMC renewals, and promotional campaigns.
• Handle inbound customer calls regarding service status, pricing, and complaints.
• Coordinate with Service Advisors and Workshop Team for vehicle delivery updates.
• Record all customer interactions, follow-ups, and complaints in CRM or DMS software.
• Maintain and update the customer database with accurate contact and service details.
• Prepare daily call reports and share updates with the Service Manager.
• Ensure polite, professional, and customer-focused communication at all times.
• CONTACT HR :

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Experience:

• Customer Handling: 1 year (Preferred)

Work Location: In person