Cluster Manager

Job Purpose

This position is open with bajaj finance ltdCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties and Responsibilities

• Prefer Candidates with retail Debt Management Services experience.
• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
• Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.
• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Handle customer issues escalations.
• Feedback on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.
• Recruitment of Debt Management Services officers / area managers.
• Constant evaluation of Debt Management Services officers/area managers

Required Qualifications and Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.