Customer Relationship Manager

18 hours ago


Pune, Maharashtra, India Xanadu Realty Full time ₹ 6,00,000 per year

We are looking for a proactive and detail-oriented CRM Relationship Manager with hands-on experience in end-to-end customer management within the real estate sector.

Key Responsibilities

  • Manage the complete customer lifecycle from booking to disbursement.
  • Handle legal documentation, agreement execution, registrations, and collections independently.
  • Maintain accurate customer records and follow-ups using HighRise CRM.
  • Prepare and track reports using Excel, ensuring data accuracy and timely updates.
  • Coordinate with internal teams (Sales, Legal, Finance) to ensure seamless customer experience.
  • Address customer queries, documentation issues, and payment-related follow-ups promptly.

Required Skills & Qualifications

  • 2–3 years of experience in Real Estate CRM is mandatory.
  • Strong proficiency in Excel and HighRise CRM.
  • Good understanding of customer processes: booking, agreements, payments, disbursement.
  • Excellent communication, coordination, and customer-handling skills.
  • Ability to work independently with ownership of the CRM process.

Job Types: Full-time, Permanent

Pay: From ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person



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