Lead Citrix Engineer

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Profile Background

The Citrix Service Engineer to lead and support Citrix Virtual Apps and Desktops delivery in a cloud-first environment (Citrix DaaS + Microsoft Azure) include leading adoption of Cloud (IaaS/PaaS/SaaS) services, testing and exploring new platform standards, internal tool development, Automation. You'll help define platform standards, pilot new capabilities, and create internal tools that accelerate adoption across our Epic Infrastructure and Citrix/VDI teams.

What will you be responsible for?

• Responsible for identifying and solving technical issues related to the Citrix DaaS solution, which, in addition to Citrix Virtual Apps and Desktops can include OS level troubleshooting, DNS, or other software issues.
• Design and Develop, Evaluate and test new platform patterns (images, profiles, policies) for enterprise use.
• Enhance user experience and security via Active Directory / Entra and GPOs, guardrails and baselines.
• Provide your expertise in:
• Implementing scalable Citrix DaaS solutions integrated with Microsoft Azure services / VMware.
• Image management via Citrix MCS.
• Profile Solutions including Citrix Roaming, UPM and FSLogix.
• Monitor session, server health, applications and reporting using Citrix Monitor.
• Partner with security, networking, app, and endpoint teams to land platform changes safely and predictably.
• Nice to have Citrix WEM experience (user experience tuning and resource management).

Who are we looking for?

• Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.
• 5-8 years of experience with Citrix/ VMware/ Microsoft Desktop and Application Virtualization technologies such as Citrix Virtual Apps and Desktops or Microsoft Azure Virtual Desktop.
• Exceptional ability to diagnose and troubleshoot technical issues required, to make decisions and perform complex problem-solving activities under pressure.
• Proven automation skills using PowerShell / Python
• Strong knowledge on Microsoft Windows platforms, Active Directory, DNS, Citrix policies, GPO.
• Ownership mindset of assigned environments, operations, and initiatives, and look for ways to continually improve user experience.
• Must have experience in documenting and governance of SOPs and Runbook

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.