CHM Senior Associate

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Job Req ID: 53102

Posting Date: 13 Nov 2025

Function: Security

Unit: Business

Location:
PLOT NO II F/1, BLOCK II F, RA, Kolkata, India

Salary: competitive

Job Req ID:

Posting Date:

Function:

Location:

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Change Management aims to maximise the number of successful IT changes by ensuring

that risks have been adequately assessed, authorised, and safely deployed into live

environments, limiting unintentional impact to our customers.

Owns the change Request for its lifecycle end to end.

Has autonomy over the Agile Governance of the change Request.

Follows ITIL latest framework.

Dealing variety of queries from all levels of management within BT Group.

CM should act as change control board and Agile governance techniques.

Liaise with the other teams within BT to ensure the correct ownership of

customers on the system.

Coordinate with other departments across BT to arrange access into customer

premises for BT engineers.

Should be able to work on BT and customer tools.

Ensure operational procedures are in place, maintained and followed as

appropriate.

Validate the RFC form with Build, Test, impact assessment and Roll back plan.

Pre-Check all the supporting document and seek technical validation.

Drive changes request in Internal/External CAB for approval.

Well Versed with Emergency change process.

Should know planned maintenance process and handling of 3rd party suppliers.

Should be able to chair the CAB's

Should be assertive in his/her approach.

Produce regular management reports.

Should be able to work in shifts 24x7.

The Change Management- Professional should also keep good relationship

internally with Marker Unit members and Project Teams & the Customer.

Should be able to provide reporting requirements.

Should adhere to delivery RFT.

Prevent any un-authorised activity in the environment

• Science/ Technical Graduation, Science/ Technical Post-Graduation.
• TIL V4 Foundation Certified.
• Technical knowledge of data networks, Security, Cloud etc.
• Very competent user of Microsoft Office Tools.
• Team managerial skills
• Relevant Experienced within a Customer Infrastructure Service and Telecom.
• Must be able to demonstrate strong customer empathy, understand the impact to them as a business.
• Commercial and Business Awareness
• Must be a team player.
• Internal and External customer focused.
• Self-motivated.
• Excellent oral and written English skills.
• Articulate and accurate in data entry.
• Self-Management and Personal Development
• Problem Solving and decision making
• Professional/Technical insight
• Ability to understand global time zones and working / nonworking hours.
• Excellent time management skills.
• Flexible working 24X7.
• Good geographical knowledge of the Global contracts.

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.