Customer Service Voice Process

3 days ago

Malad Mumbai Maharashtra, India Pretty Child Full time ₹ 2,50,000 - ₹ 3,50,000 per year

We Hire Talent Solution is Hiring for Customer Support Associate we Hire Talent Solution is Hiring for Customer Support Associate

Job Title: Customer Support Associate – Airbnb


Salary

Salary: Based on your last drawn salary and interview performance (up to ₹28,000 per month).


Location:

Malad West, Mumbai, Maharashtra 400090

Eligible Areas: Candidates residing between Mira Bhayandar and Churchgate can apply.

Shift: 5 days a week with 2 rotational offs

Age Limit: Up to 40 years

Job Type: Non-target-based, non-sales role – purely customer interaction


Job Summary

We are seeking passionate and customer-focused professionals to join our Airbnb Customer Support team. As a Customer Support Associate, you will handle customer inquiries via calls, emails, and chats, ensuring prompt and effective resolutions while maintaining Airbnb's high service standards. This position is being hired through a third-party recruitment agency.


Key Responsibilities

Respond to customer queries through calls, emails, and chat support.

Provide accurate information and effective solutions to customer concerns.

Maintain detailed records of customer interactions and resolutions.

Adhere to company policies, guidelines, and quality standards.

Collaborate with internal teams to resolve escalated or complex issues.

Ensure a seamless and positive customer experience.


Eligibility Criteria

Education: Minimum HSC (12th pass) or Graduate (Freshers are welcome).

Experience: Prior customer support experience is preferred but not mandatory.


Skills Required

Excellent verbal and written communication skills.

Strong problem-solving abilities with a customer service-oriented mindset.

Ability to work in a fast-paced environment and handle customer concerns professionally.


Why Join Us?

Work with a globally renowned brand in the travel and hospitality industry.

Be part of a supportive and growth-driven workplace.


How to Apply

Send your resume to

For inquiries, contact us at

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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