International voice Process

2 weeks ago

Bengaluru, Karnataka, India Trigent Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities


• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skills

    Experience Profile
  • Prior international BPO work experience preferred

    • Freshers acceptable

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs

    • Ability to work under pressure

    • Team worker

    • Positive Attitude

    • Quick Learner

    • Punctual and Disciplined

    • Good Communication skills

    • Customer Focussed

    • Results driven

    • High standards of Integrity

    • Attention to detail

HR

Subhijeetsingh

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