Site Reliability Engineer

• Job Description: The Site Reliability Engineer supports the reliability, performance, and operability of customer environments by contributing to routine change, incident and problem management, and continuous improvement of observability and automation across non-production and production. The role collaborates with product engineering, content, customer service, and wider technology teams to deliver resilient service outcomes.

About the Role:

• Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions.
• Conduct and contribute to root-cause analysis of complex system/application issues; document corrective and preventive actions.
• Plan and execute standard installations, upgrades, configurations, and maintenance activities; provide input to technical plans and solutions.
• Develop, configure, and support tooling for system monitoring and troubleshooting; contribute automation to improve repeatability and time-to-restore.
• Liaise with application development, content, customer service, and other software/hardware support teams to manage escalations and coordinate change.
• Maintain accurate, auditable records for change, deployment, and security across environments.

• Have 4 to 6 years' experience with PowerShell and/or Python, with confidence using the command line (Bash) for diagnostics and tooling.
• A solid understanding of Windows Server administration, including configuration, security, and maintenance tasks.
• Experience in using and integrating APIs, particularly in configuring and employing them effectively within business processes.
• Adequate familiarity with deploying, managing, and troubleshooting applications and services on Microsoft Azure.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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