Senior Content Delivery Manager

Job Description: Content Delivery Manager

Does orchestrating the delivery of high-quality education to 150+ million children of Bharat excite you? Then this opportunity is for you

About Us

ConveGenius is a leading Conversational AI company committed to democratizing education and knowledge services for Bharat. With 35 million+ users on our knowledge bots, we are building a Conversational AI omniverse where developers and creators come together to reimagine access and equity in learning.

We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. If you are an entrepreneurial operator who thrives on turning chaotic pipelines into streamlined success stories, ConveGenius is where you belong.

About the Role

As the Content Delivery Manager, you will be the operational backbone of our content ecosystem. You will bridge the gap between pedagogy, creativity, and technology by ensuring that every piece of learning content—from interactive lessons to vernacular translations—is produced, quality-checked, and deployed on time.

You will not just manage timelines; you will manage people and relationships. You will lead a diverse network of internal Subject Matter Experts (SMEs), external translation agencies, and content developers. Your goal is to build a robust "content factory" that scales without compromising on the quality that our learners deserve.

This is a high-impact role for a problem-solver who combines strong project management discipline with the agility of a startup leader.

Key Responsibilities

End-to-End Pipeline Management: Own the content production lifecycle from request to deployment. Create and manage detailed schedules, ensuring all projects are delivered on time and within scope.

Resource & People Management: Lead and coordinate cross-functional teams, including internal SMEs, freelance content creators, and external translation/localization vendors.

Vendor Operations: Source, onboard, and manage external agencies and freelancers. Negotiate rates, manage budgets, and ensure strict adherence to quality standards and deadlines.

Process Optimization: Design and implement efficient workflows using project management tools (Jira, Asana, ClickUp, or similar) to track progress, identify bottlenecks, and report on throughput.

Quality Assurance Oversight: Collaborate with the Learning Design and QA teams to ensure all deliverables meet our pedagogical and technical standards before going live.

Stakeholder Communication: Act as the primary point of contact for content status. Provide clear, data-driven updates to Product Managers, Engineering, and Leadership regarding risks, timelines, and resource allocation.

Data-Driven Decisions: Analyze operational metrics (velocity, error rates, cost-per-unit) to identify opportunities, issues, and areas of improvement.

Qualifications

Bachelor's or Master's Degree in Management, Operations, Communications, or a related field.

5–8 years of experience in project management, content operations, or delivery management, preferably within an EdTech, Publishing, or Media environment.

People Management Skills: Proven experience managing diverse teams (SMEs, creative talent) and external vendors/agencies. You know how to lead without authority and negotiate effectively.

Tool Proficiency: Expert-level command of project management tools (Jira, Trello, Asana, ) and spreadsheet software (Excel/Google Sheets).

Entrepreneurial Mindset: You are comfortable with ambiguity and have a bias for action. You don't just flag problems; you fix them.

Communication: Exceptional written and verbal communication skills to coordinate between technical and non-technical teams.

Bonus: Experience managing localization/translation projects across multiple Indian languages.

What We Offer

Be part of a mission-driven company transforming education for 150+ million learners across Bharat.

Work alongside a diverse and passionate team of technologists, educators, designers, and data scientists.

Opportunity to take complete ownership of high-impact operational verticals.

Health insurance coverage.

Flexible leave policy including menstrual leave provisions.

High-growth, fast-paced, and impact-oriented work culture with leadership opportunities.

Application

Write with your resume. Along with your application, please submit a brief cover letter addressing the following:

Pipeline Challenge: Describe a time you managed a complex project with tight deadlines. How did you handle bottlenecks?

Vendor Management: Share an example of how you managed external teams or agencies to ensure quality delivery.

Mention the email's subject as "Job Application: Content Delivery Manager".

Please note, only shortlisted candidates will be contacted or responded to.