Lead Performance Engineer

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Profile Background

The SysTrack Automation Engineer will develop, and support automation initiatives focused on end-user device management, leveraging SysTrack (or similar), Intune, and Windows client technologies. This role involves developing and maintaining automation solutions with help to improve visibility, efficiency, and compliance in endpoint operations. The engineer will work closely with global team to implement and optimize automation solutions across the enterprise environment.

What will you be responsible for?

• build, and maintain SysTrack automation workflows for proactive monitoring, data collection, and remediation across end-user devices.
• Develop PowerShell scripts and automation modules to streamline endpoint management tasks and improve operational efficiency.
• Collaborate with device management, security, and platform teams to automate processes related to Intune, GPO, and Windows client configuration.
• Help in maintaining dashboards and reports using SysTrack analytics for device health, performance, and compliance tracking.
• Automate endpoint diagnostics and policy deployment, SysTrack and Intune APIs.
• Troubleshoot Windows client-side performance, application, and connectivity issues.
• Identify repetitive operational tasks and convert them into standardized automation modules. .
• Participate in testing and evaluation of new endpoint management tools and frameworks.

Who are we looking for?

• Bachelor's degree in computer science, Engineering, Information Technology, or equivalent experience.
• 3–5 years of experience in Windows client support, automation, and end-user device management.
• Strong expertise in PowerShell scripting—capable of building complex, modular automation and diagnostic scripts.
• Hands-on experience with SysTrack (or similar)— including data analysis, and automation of insights/remediation workflows.
• Working knowledge of Microsoft Intune or GPO (Endpoint Manager), including policy creation, app deployment, and compliance management.
• Proven experience in Windows client troubleshooting, including registry, event logs, services, and performance tuning.
• Familiarity with API integrations, task scheduling, and data-driven automation.
• Ability to document automation processes, create SOPs, Runbooks, and maintain version control for scripts.
• Ownership mindset — proactive in identifying improvement areas and driving automation to enhance user experience and system reliability.
• Nice to have: Experience with Qualys, Azure Automation, or Endpoint Analytics.

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.