Process Trainer
1 week ago
Roles and Responsibilities
- Design and deliver training programs for process, soft skills, OJT, product training to employees.
- Conduct needs analysis to identify gaps in employee knowledge and skills.
- Develop training materials and content to meet business requirements.
- Deliver refresher trainings to address knowledge or performance gaps.
- Conduct assessments and provide feedback to trainees on their performance.
- Partner with Operations, Quality, and HR to ensure smooth transition of trained employees to floor.
- Support floor teams with process-related queries and coaching as needed.
- Participate in calibration sessions and contribute to quality improvement initiatives.
- Ensure all trainees achieve required certification or process proficiency levels.
Desired Candidate Profile
- 1-2 years of experience in BPO industry or similar field.
- Excellent communication, presentation, and interpersonal skills.
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