Customer Quality Lead

2 days ago

Latur, Maharashtra, India KINET RAILWAY SOLUTIONS Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Role & responsibilities

  • Lead and manage all customer quality-related activities, ensuring adherence to company standards and customer expectations.
  • Ensure delivery of trains with the right quality; halt deliveries and escalate to top management if safety or compliance issues remain unresolved.
  • Implement and maintain the Project Quality Management Plan (QMP) in alignment with Kinet standards and customer requirements.
  • Monitor customer satisfaction and proactively address any concerns or quality-related issues.
  • Drive efficiency and continuous improvement within the quality team through enhanced analysis methods and reporting practices.
  • Act as the primary liaison with customers for quality concerns, ensuring clear, effective, and timely communication.
  • Collaborate with internal departments to ensure all customer requirements are consistently met.
  • Lead the resolution of customer complaints in coordination with internal and external stakeholders.
  • Ensure strict adherence to final inspection procedures and quality protocols at the site.
  • Train, mentor, and guide the customer quality team, fostering a culture of quality and collaboration.
  • Prepare and present detailed quality reports and insights to cross-functional teams as required.
  • Work cross-functionally to manage inspections and enhance overall customer satisfaction.

Preferred candidate profile

  • Bachelor's degree with 14+ yrs/ Diploma with 18+ yrs of experience, preferably from Mechanical or Electrical disciplines.
  • At least 8 years of direct involvement in Customer Quality activities of the rolling stock or rolling stock components sector.
  • Strong knowledge of quality management standards, particularly ISO IRIS).
  • A strong Customer Service Focus is required.
  • Strong reporting skills and clear communication.

To Apply:

Interested candidates should submit their updated resume to

Thanks

Regards

KINET Railway Solutions Limited

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