Customer Support Engineer
4 days ago
We are looking for Freshers or Experienced Field Service Engineers to join our service team in Kochi.
Key Responsibilities:
- Install, configure, and troubleshoot Multifunction Printers (MFPs), Photocopiers, Printers and Print Management Solutions ( PMS) , and other hardware at customer locations.
- Perform preventive and corrective maintenance of products such as Photocopiers, Interactive Touch Panels, Air Purifiers, and Print Management Systems.
- Provide prompt and professional on-site service support to ensure customer satisfaction.
- Maintain service logs and document technical issues and resolutions.
- Coordinate with the internal support team for spare parts and technical escalation.
- Train end-users on basic operations and maintenance.
- Follow up on open service calls to ensure timely closure.
Qualifications:
- Diploma or Bachelor's degree in Electronics and Electrical.
- Freshers can apply. Prior experience in a similar role will be an added advantage.
- Must possess a valid two-wheeler license (preferred).
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- yes (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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