Customer Support Engineer

4 days ago


Cochin, Kerala, India M-TRANS DIGITAL PVT LTD Full time ₹ 2,40,000 per year

We are looking for Freshers or Experienced Field Service Engineers to join our service team in Kochi.

Key Responsibilities:

  • Install, configure, and troubleshoot Multifunction Printers (MFPs), Photocopiers, Printers and Print Management Solutions ( PMS) , and other hardware at customer locations.
  • Perform preventive and corrective maintenance of products such as Photocopiers, Interactive Touch Panels, Air Purifiers, and Print Management Systems.
  • Provide prompt and professional on-site service support to ensure customer satisfaction.
  • Maintain service logs and document technical issues and resolutions.
  • Coordinate with the internal support team for spare parts and technical escalation.
  • Train end-users on basic operations and maintenance.
  • Follow up on open service calls to ensure timely closure.

Qualifications:

  • Diploma or Bachelor's degree in Electronics and Electrical.
  • Freshers can apply. Prior experience in a similar role will be an added advantage.
  • Must possess a valid two-wheeler license (preferred).

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

  • yes (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person


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