Customer Relationship Executive

5 days ago

Chennai Coimbatore Hyderabad, India CIEL HR Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Position Summary

Responsible for ensuring customer delight, relationship management and

maintaining ambience of the show room. Helps to make shopping a pleasant

experience and handles and solves problems faced by customer.

Supervision Received and Exercised:


• Receive general supervision from Associate Store operations Managers.

Principal Accountabilities

Customer Care


• To interact with customers/clients and guiding them to make the right

purchases.


• To ensure service after sales, and also customer satisfaction.


• To enlighten the customer of the Schemes running in the store.


• To help locate a customer in the store.

Key Accounts Management


• Develop and maintain a good relationship with the Key Accounts and thus

ensure repeat orders from them.


• Solving problems of the Key Accounts

Customer Relations Management


• Maintain & Analyze database of Customers.


• Identify areas of providing customized services to the various categories of

customers.


• Analyzing the feedback of the customers and working on improving the

service levels.


• Obtaining and communicating information about new arrivals, designs and

demands for different products/designs which are not available in the show

room to the Merchandisers.

Home Deliveries
• Developing a system for operation of Home Deliveries.


• Continuously monitor and improve the processes for the smooth operation of

Home Deliveries.

Handles Customer Complaints


• Handles customer complaints on telephone.


• Solves customers problems when they approach the Customer help desk.

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