Customer Relationship Executive

5 days ago


Uppalwadi Nagpur Maharashtra, India NB Entrepreneurs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Description:

 Serve as the primary liaison for international clients, handling inquiries, follow- ups, and communications.

 Manage order processing, dispatch coordination, and shipment tracking for international/Domestic markets.

 Coordinate with internal teams (production, logistics, finance, regulatory) to ensure timely and accurate delivery.

 Maintain client databases, sales records, and communication logs using CRM software.

 Address and resolve customer concerns promptly and professionally.

 Support sales teams with documentation, quotations, proforma invoices, and order status updates.

 Monitor customer feedback and report insights to the business development team for service improvement.

 Assist in developing long-term relationships with international distributors and channel partners.

 Ensure compliance with international trade regulations, documentation, and export guidelines.

 Generate periodic reports on customer engagement, satisfaction, and order trends.

Qualifications:

 Bachelor's degree in International Business, Marketing, Commerce, or related field.

 Excellent written and verbal communication skills in English; knowledge of additional languages is a plus.

 Familiarity with CRM tools (e.g., Salesforce, Zoho, HubSpot) and ERP systems.

 Understanding of export documentation, INCOTERMS, shipping processes, and trade compliance.

 Strong interpersonal skills and ability to work with cross-functional teams across cultures and time zones.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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