Store Manager

2 weeks ago

Avanashi Gobichettipalayam Sathyamangalam, India Dhamu Chettiar Nagai Maaligai Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Operational Management

  • Oversee the day-to-day operations of the branch and ensure smooth Functioning.
  • Opening the strong room by sharp 9.05 A.M.
  • Manage inventory, stock levels, download the stock report and ensure proper

display of jewelry.

  • Update the staff attendance report in DC Core WhatsApp team.
  • Reserve the minimum cash and ensure the excess cash to be deposited to the

respective branch current account.

Customer Service

  • Maintain high standards of customer service and satisfaction.
  • Handle customer bargaining queries, complaints, and resolve issues promptly.
  • Train and motivate staff to deliver excellent customer service.

Sales and Marketing

  • Drive Sales and Marketing initiatives to achieve targets and maximize revenue.
  • Plan and execute promotional activities and events, Mela to drive sales.
  • Propose innovative idea to increase market share.
  • Maintain Outstanding store condition and visual merchandising standards.
  • Build and maintain strong relationships with existing customers through regular

communication, feedback collection and personalized interactions.

  • Gather and analyze customer feedback to identify areas for improvement and

opportunities to enhance the customer delighted experience.

  • Plan and execute retention campaigns aimed at reducing churn, increasing

customer satisfaction, and maximizing customer lifetime value.

  • Prepare marketing calendar for the month and type of activity based on the

branch catchment area.

  • Utilize market research and data analysis to identify potential customer

segments and opportunities for increasing branch revenue growth.

  • Generate leads through targeted campaigns, outreach efforts, and networking

activities to increase New Customer Acquisition.

  • Oversee the branch's social media presence across platforms such as Google

Reviews, Facebook, and Instagram to increase the branch and brand visibility.

Team Management

  • Lead and manage a team of sales associates, administrative staff, and support

personnel. Provide guidance, training, and motivation to ensure high performance and

productivity levels.

  • Recruit, train and supervise branch staff.
  • Review sales executive performance providing specific feedback on their

performance.

  • Highlight notable achievements and contributions on the previous day made by

each sales executive.

  • Identify and commend each sales executive strengths and their positive

attributes.

  • Address the areas where sales executive can improve.
  • Provide guidance and support to improve their area.

Financial Management

  • Manage the branch budget effectively, controlling expenses while maximizing

profitability.

  • Monitor branch expenses and budgets.
  • Analyze financial reports and take corrective actions as needed.

Safety and Security

  • Ensure compliance with all relevant regulations and company policies regarding

safety, security, and legal requirements. Implement security measures to safeguard

assets and prevent theft or loss.

  • Maintain a safe and secure environment for staff and customers.
  • Implement security measures to prevent theft and ensure the safety of assets.

Preferred candidate profile

  • Minimum Experience: 5 years in retail store operations, with 2+ years in a leadership role.
  • Maximum Experience: 12 to 15 years, ideally in a multi-brand jewelry retail chain or premium luxury retail.
  • Should have handled sales targets, inventory, and staff supervision.
  • Strong advantage if experienced in managing promotions/melas, customer retention programs, and POS/ERP systems.

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