Service In-charge- Automobile

14 hours ago

Todupulai Kerala, India Vision Motors Private Limited Full time ₹ 3,60,000 per year

Service In charge

We seek a creative and detail-oriented service in charge to join our service operations department at Vision Motors Pvt Ltd.

Qualifications

  • B. tech / Diploma in automobile/ mechanical
  • Minimum 3 years of experience is required

Key responsibilities

  • Team management: Hire, train, and mentor service staff, manage performance, and ensure staff adherence to company policies and procedures.
  • Service operations: Supervise day-to-day service processes, manage service budgets and costs, and oversee service delivery to ensure it meets quality standards.
  • Customer satisfaction: Build and maintain positive customer relationships, monitor customer feedback, and act as an escalation point for complex customer issues.
  • Strategic implementation: Develop and implement strategies to improve customer experience and service quality, while also ensuring compliance with all regulations.
  • Performance monitoring: Track service metrics, analyze performance data, and use insights to identify areas for improvement and implement corrective actions.
  • Resource and inventory management: Manage spare parts inventory, allocate resources effectively, and ensure equipment is properly maintained and documented.

Required skills and qualifications

  • Strong leadership and people management skills.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Proficiency with relevant customer service software and management systems.
  • Experience in a service or management role is often preferred.

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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